LifelineIQ Privacy Policy
This policy describes information handled through the LifelineIQ web platform and mobile app and the Lifeline Revenue marketing website at lifelinerevenue.com. The application and marketing website use different tools and separate browser preferences. Customer agreements and business associate agreements govern healthcare information processed for customers.
Information we handle
LifelineIQ processes information needed to provide EMS revenue-cycle, operations, and administrative software. This may include account details, support communications, operational records, billing workflow data, and protected health information when customers use the platform for healthcare operations.
Mobile app data
The mobile app collects data only when you use the related feature and grant the corresponding permission. This can include location while the app is in use, photos you choose to attach, optional device contacts actions, device information, push tokens, and limited usage or diagnostic data. Biometric unlock is handled by the device operating system; LifelineIQ does not receive or store biometric data.
How information is used
Information is used to provide the service, secure accounts, support customers, operate integrations, troubleshoot issues, maintain audit records, and meet contractual and regulatory obligations.
Application and marketing tools
The LifelineIQ web application and mobile app do not include the Google Ads or HubSpot marketing tags used on our separate marketing website. Product analytics and reliability telemetry are described separately below.
Analytics and reliability telemetry
Optional product analytics are disabled unless you choose analytics cookies. Separately, LifelineIQ treats redacted exception telemetry as required reliability telemetry so we can diagnose broken pages, security-relevant failures, and service availability issues.
Marketing measurement and attribution
On the Lifeline Revenue marketing website, optional Google Ads and HubSpot tracking load only when you allow optional marketing cookies. Google Analytics may also be enabled when configured. These tools may process browser identifiers, page activity, device information and network metadata for visit measurement, advertising measurement and lead attribution.
Marketing cookie choices
Use Cookie preferences on lifelinerevenue.com to allow or reject optional tracking. Missing or invalid choices leave it off, and a browser Global Privacy Control signal overrides an allowed choice. Rejecting later reloads the page and removes known accessible first-party tracking cookies. Your choice applies to this browser and website; application preferences are separate. Changing your choice does not itself delete information already received by a vendor or remove cookies stored on vendor domains.
Marketing contact forms and meetings
Sending a marketing contact form sends the details you enter to HubSpot so our team can respond. Loading the HubSpot scheduler connects your browser to HubSpot to arrange a meeting. These requested interactions remain available when optional marketing tracking is rejected. Optional campaign attribution and an existing HubSpot tracking identifier are included only when optional marketing tracking is allowed. These interactions may involve vendor cookies and processing. Do not send patient information through marketing forms or scheduling tools.
Cookie Policy and marketing storage details · Visit Lifeline Revenue to manage marketing cookies
Data retention and deletion
LifelineIQ retains information for as long as it is needed to provide the service and to meet contractual, healthcare, and regulatory obligations. Protected health information is handled under the business associate agreement between LifelineIQ and your organization.
Contact
For privacy questions or data requests, contact privacy@lifelinerevenue.com. Do not include patient identifiers, passwords, or secrets in the initial message.